Repeat Prescriptions

Your prescription request form (tear-off slip) should be posted into the prescription post box located at the front of the surgery. It is important to know that the post box is emptied once a day, first thing in the morning. For prescription requests posted after 7.30am, these will not be collected until the next working day. Once collected, the turnaround times for prescriptions to be processed is 5-7 working days.

You can post your request at any one of our three locations.

The easiest and fastest way to request repeat prescriptions.

You don’t need an account already set up, just visit the website and enter your details.

Order your prescription online with the NHS App

Online ordering is only available when the surgery is open.

Try to be as clear as possible about each specific medication and the doses if you can. If you would like to be considered for eRD (electronic repeat dispensing) you should also state this in your request.

Quick Guide

• Confirm you are a patient at the surgery.
• Select Medication Queries and Prescription Requests - and then select continue.
• In the text field, write your request including which medications you specifically require as on-going repeat prescriptions.
• You will need to enter your personal details on the next screen so that your records can be found and matched to you by the Surgery.
• Once received, your request will be reviewed and assessed.
• Your GP may request a call with you first before approving your request. You will receive notification by phone or text.

Request an account from the Surgery to be able to access your records on Patient Access.

Learn more about online services

You may send a stamped addressed envelope for the postal request. You should allow longer for these to be returned you.

When a condition is newly diagnosed, your GP needs to make sure that you are progressing well on your medication. They will want to make sure the dose is correct and doesn’t need adjustment. They will want to know if you experience side effects and most importantly they need to ensure it is working well for you. This is all the more important if you are on multiple medications for more than one condition. This can take several months to assess and each patient is different. When your GP is satisfied that you are safe to request repeat medication without a review each time, they can go ahead and approve you for repeat prescriptions.

Once you are accepted as suitable to receive repeat prescriptions, your GP will still need to review your progress in the future to ensure that your condition is still being managed effectively and you have not developed any new symptoms which need investigation. These reviews are to safeguard your health and ensure that your medications continue to be safe and effective for you

There isn’t a standard timescale for being approved for repeat prescriptions as every patient is different and there are a lot of factors which determine your suitability. Speak to your GP in the first instance, if you believe that you might be stable on your current medication.

• You may be due for a medication review and your GP needs to assess that you remain suitable to receive repeat prescriptions. You will be notified if you are required for interim tests or an appointment with your GP.
• Did you order with sufficient time for the Surgery and the Pharmacy to process your request?
• Are your contact details still correct? The Surgery may need to contact you if there is a query or need to carry out a medication review.
• There may be circumstances outside of our control such as staff sickness or logistics challenges with medication and fuel supplies for example. These could affect both staffing and the availability of some medicines.
• Public holidays

We strongly recommend that you order your prescriptions up to 14 days before you expect to run out. It takes 5 to 7 working days for your prescription to be processed by the Surgery at the point that the request sits with our Prescription Clerk. After that point it is sent to the Pharmacy, to process and prepare your medication for collection.

You can order online using the NHS app or alternatively you can call 111. 

Online ordering is only available when the surgery is open

We will try to accommodate urgent requirements as long as this is already an existing repeat prescription and it is not a regular occurrence.

You won’t be notified that your medication is ready to collect but depending on the method used to request your medication you may be able to see a notice that your prescription is approved. Depending on your nominated pharmacy you may receive a notification that your medication is ready to collect. Two weeks prior planning should provide adequate time so that you don’t run out.

You should speak to your pharmacist to see if this is a service they are able to offer you.

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review their regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Online requests enable a more efficient end to end process. If you have access to a computer or smart phone, but aren’t sure where to start, perhaps ask family or friends for guidance on how to use the online services available to you. Doctors, Nurses and Surgery Staff are working longer hours and online services play a key part in supporting your Surgery to provide a better service for you and your family.