Ordering a repeat prescription
If the doctor has agreed for you to have a repeat prescription, you may request repeat medication:
- Using Patient Access
- Order through Klinik
- Use the tear-off slip to re-order by post
- drop into the post box at the front of the surgery
- Send a stamped addressed envelope for the postal request. Please allow longer for these to be returned you.
- Make an appointment with the Doctor (or Nurse if appropriate) when your review is indicated.
- If you run short of medication unexpectedly, your regular Pharmacist may be able to help you pending a repeat prescription being ordered in the normal way.
Local Chemists will deliver to patients who are permanently or temporarily house bound.
When Will My Prescription Be Ready For Collection?
Please allow 5 working days for your prescription to be processed.
Prescriptions ordered after 1pm will take an extra day
Bank Holidays and Weekends are NOT classed as working days so please allow extra time for your prescription to be processed
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Prescription Privacy Notice
We’re making it easier for you to find out how we handle your prescription information
A new data privacy law will be introduced in the UK in May 2018. As a result, we’ve published a new privacy notice to make it easier for you to find out how the NHS Business Services Authority uses and protects your prescription information.
Your doctor or pharmacist sends your prescriptions to us after dispensing your medical products to you, as stated on the prescription form. We manage the information on the forms as required by Data Protection law and we use it to:
- pay the organisation providing you with medical products
- secure effective and efficient delivery of NHS services
- analyse general trends to support more effective planning of NHS services
- check for fraud and mistakes, including checking claims you make for help with NHS charges. If we can't confirm you're entitled to help, you may be sent a Penalty Charge Notice
- monitor the safety of new medicines
To prevent, detect and investigate fraud and errors, we may share your information with:
- NHS Counter Fraud Authority
- The Department for Work and Pensions
- HM Revenue and Customs
- Veterans UK
- NHS Commissioners and service providers
We’ll only share information that can identify you with those directly involved in your NHS care or reviewing your NHS care, those who have a legal right to it and those who you have given us permission to share it with.
We also share information with Public Health England to help them protect and improve the health of the population of England. You can only be identified from this information where Public Health England have the legal power to do so. We share patient identifiable information for new medicines with the Drug Safety Research Unit at Southampton University. They have a legal right to this. They will contact your GP to ask for your permission to take part in the medicine safety study. If you do not want to take part, your information will be deleted.