Feedback and Complaints

 

Get in touch with your compliments, comments or concerns.

Complaints and Feedback

We welcome feedback to tell us what we are doing right and what we can improve.

Friends and Family Test

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.

Complete the Friends & Family Test

NHS Ratings and Reviews

We encourage our patients to let us know about their positive experiences at our practice. If you'd like to leave a review, please do so on the NHS website

You can see what other patients have said about us here

Complaints

If you've had a bad experience we'd also like to know. View our complaints procedure.

Make a complaint

Practice Performance

GP Patient Survey

The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across England. The results show how people feel about their GP practice.

See our results

Care Quality Commission

The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care and encourages them to make improvements where possible.

Our overall CQC Rating was: GOOD

See the full report

Providing NHS Services

Pound House Surgery
8 The Green
Wooburn Green
Buckinghamshire
HP10 0EE

Telephone: 01628 530 997

Hawthornden Surgery
Wharf Lane
Bourne End
Buckinghamshire
SL8 5RX

Telephone: 01628 530 997

The Orchard Surgery
Station Road
Bourne End
Buckinghamshire
SL8 5QE

Telephone: 01628 530 997

The Care Quality Commission Inspected and rated Good

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