Appointments

 

For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.

This will help us to be more efficient by making an appointment available to you when you need it the most.

Pharmacy and Self Care

See a Pharmacist

Many conditions can be treated without the need to see your GP.

Self-Care

Help and support available from many National and Local Organisations

Visit our Self Help Zone

Book an Appointment

Urgent appointments for today or tomorrow

Urgent appointments will be triaged by the Duty GP's, and you will be allocated an urgent appointment where appropriate.

The team may call you promptly to offer you an appointment, please ensure you have your phone to hand to avoid delay. 

Ways to Book

Book a Routine Appointment

All surgeries are by appointment only.

Every effort will be made for you to be seen with minimal delay, although we cannot guarantee you will be able to see the doctor of your choice if you need an urgent appointment.

Routine consultations are for 10 minutes. If you feel you need to spend longer with the doctor or nurse, please inform the receptionist at the time of booking.

  • If you are late you may be asked to make a new appointment.
  • If you are unable to keep your appointment, please let us know as soon as possible so that another patient can be seen in your place.

As a courtesy to other patients, we reserve the right to reschedule your appointment if you arrive nine minutes or more late. We are sorry for any inconvenience that this may cause.

Ways to Book

Sickness Certificates (Fit Notes)

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Travel Vaccinations

Information and advice for travelling abroad.

Visit our Travel Information page

Change or Cancel an Appointment

  • If you are cancelling please telephone us as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.
  • Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).
  • Repeated failure to attend booked appointments is a significant waste of NHS resources

Ways to cancel

  1. Telephone us on 01628 530 997 select option 3 and leave a voicemail. 
  2. Cancel an appointment online

Chaperones

This practice is commited to providing a safe and comfortable environment and strives to achieve good practice at all times.

All patients are entitled to have a chaperone present during any consultation, examination or procedure. Clinicians at this practice will advise patients that a chaperone is necessary during any intimate examination; this is to safeguard both the clinician and you, the patient.

Where a chaperone is not available, the clinician will ask you to make an appointment and request the presence of a chaperone at the time of booking.

We only use staff as chaperones if they have had the appropriate training and have knowledge of the examination or procedure you may be undergoing. If you have a friend and somebody you feel safe with and you would like to bring them with you to your appointment, the surgery will do our best to accommodate this. Please let us know when you book your appointment.

Should you wish to see the full chaperone policy, please ask to speak to the Practice Manager.

If you have any questions, please speak to the reception staff who will direct you to an appropriate member of the team.

Out of Hours

Enhanced Access

Requirements: To provide enhanced access appointments between the hours of 6:30pm to 8:00pm Monday to Friday and between 9:00am and 5:00pm on Saturday. 

Service that we are currently providing as part of our enhanced access:

  • Saturday: NHS Health Checks, Phlebotomy, Physio, Medication Queries, Medication Reviews, carried out by our remote Clinical Pharmacists
  • Monday to Friday (evenings): GP telephone calls and Pharmacist telephone calls

Life Threatening

Call 999 or go to A&E now if:

  • you or someone you know needs immediate help
  • you have seriously harmed yourself – for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Urgent But Not Life Threatening

Visit an urgent care centre if:

  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services

Non-urgent

Use NHS 111 if:

  • You need help now, but it’s not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online

Providing NHS Services

Pound House Surgery
8 The Green
Wooburn Green
Buckinghamshire
HP10 0EE

Telephone: 01628 530 997

Hawthornden Surgery
Wharf Lane
Bourne End
Buckinghamshire
SL8 5RX

Telephone: 01628 530 997

The Orchard Surgery
Station Road
Bourne End
Buckinghamshire
SL8 5QE

Telephone: 01628 530 997

The Care Quality Commission Inspected and rated Good

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