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Appointments
Where appropriate, we aim to offer appointments on the same day that you contact us, regardless of the urgency of your concern.
Therefore, please ensure that you are available to attend an appointment or to answer a telephone call before getting in touch with us.
Pharmacy and Self Care
See a Pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Self-Care
Help and support available from many National and Local Organisations
Book an Appointment
Appointments
All GP appointments are triaged by the duty GP's. Where an appointment is needed, you will be offered an appointment on the day, therefore please make sure you are available to attend or take a call from a clinician.
Ways to Book
- Request a GP appointment online
- Telephone: 01628 530 997 - The reception team will be happy to complete the Klinik form on behalf of you.
Sickness Certificates (Fit Notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel Vaccinations
Information and advice for travelling abroad.
Change or Cancel an Appointment
- If you are cancelling please telephone us as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.
- Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).
- Repeated failure to attend booked appointments is a significant waste of NHS resources
Ways to cancel
- Telephone us on 01628 530 997 select option 3 and leave a voicemail.
- Cancel an appointment online
Chaperones
This practice is commited to providing a safe and comfortable environment and strives to achieve good practice at all times.
All patients are entitled to have a chaperone present during any consultation, examination or procedure. Clinicians at this practice will advise patients that a chaperone is necessary during any intimate examination; this is to safeguard both the clinician and you, the patient.
Where a chaperone is not available, the clinician will ask you to make an appointment and request the presence of a chaperone at the time of booking.
We only use staff as chaperones if they have had the appropriate training and have knowledge of the examination or procedure you may be undergoing. If you have a friend and somebody you feel safe with and you would like to bring them with you to your appointment, the surgery will do our best to accommodate this. Please let us know when you book your appointment.
You can view the full chaperone policy here.
If you have any questions, please speak to the reception staff who will direct you to an appropriate member of the team.
Out of Hours
Enhanced Access
Requirements: To provide enhanced access appointments between the hours of 6:30pm to 8:00pm Monday to Friday and between 9:00am and 5:00pm on Saturday.
Service that we are currently providing as part of our enhanced access:
- Saturday: NHS Health Checks, Phlebotomy, Physio, Medication Queries, Medication Reviews, carried out by our remote Clinical Pharmacists
- Monday to Friday (evenings): GP telephone calls and Pharmacist telephone calls
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
Providing NHS Services
Pound House Surgery
8 The Green
Wooburn Green
Buckinghamshire
HP10 0EE
Telephone: 01628 530 997
Hawthornden Surgery
Wharf Lane
Bourne End
Buckinghamshire
SL8 5RX
Telephone: 01628 530 997
The Orchard Surgery
Station Road
Bourne End
Buckinghamshire
SL8 5QE
Telephone: 01628 530 997